Returns & exchanges

We want your robe to feel just right.

30-day unworn returns

You can request a return within 30 days of delivery. The robe must be unworn. Customers pay return shipping for refunds.

Free exchanges

Need a different style? We offer free exchanges. Contact us before sending your order back so we can help you arrange the exchange.

Start a return or exchange

Email princesscomfort@use.startmail.com with your order number and the item you would like to return or exchange. We’ll provide instructions and the return address.